I just used this firm to refinance my property. I have to say that Ashley was awesome. She worked so hard to get my file completed for me on time. Both her and James were a pleasure to deal with and I highly recommend them
My husband and I are new first time home owners. We reached out to get quotes from notaries and laywers in our area to finalize the purchase of our new home. When I contact James L Robinson's office to as for a quote I was told by the lady who answered the phone that there was no way for the office to provide me with an estimation of the cost to do, as there were many factors that they could not predict. They were the only group contacted that did not provide any sort of quote at all and I hung up the phone wondering if I should reach out to the owner to advise them of the way that their business is being represented.
If I could give 0 stars I would. I called Mr. Robinson's office last week to set up an appointment to register a basement suite on a land title. I spoke to Mr. Robinson directly on the phone and explained exactly what I needed to do. He assured me he could take care of this and help me out. I made the appointment for yesterday and showed up at the office with the necessary documents. Mr. Robinson hummed and hawed and told me that he was really busy and that this was going to take a lot of work and that he had a lot of stuff on his plate right now. I told him that I wasn't in a rush, but instead of telling me directly that he didn't want my business, he gave more excuses as to why my request would be difficult for him to do. If you didn't want my work, why didn't you just tell me on the phone that you weren't willing to take on my job? Why waste my time making an appointment and then I show up and you refuse to help me? Customer service is obviously not a priority and he evidently is so busy that he won't do anything that might require him to make a couple phone calls. Sorry to inconvenience you Mr. Robinson, I would hate for you to actually have to do some work instead of just put a stamp on a piece of paper and charge $$$$$. Stay away!
I have used Mr Robinson's service a number of times. I have found him and his staff to be professional, helpful and very kind.
We have dealt with Mr. Robinson for years and never had a problem. No recalls, no corrections just always right. Great service.
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